As with all of our services, SSI provides many phone support options to suit the needs of your case and your claims administration budget. Allowing SSI to handle calls relating to your settlement prevents your office from becoming inundated with calls and ensures that each call is handled in a consistent manner.
We have the ability to handle thousands of calls on a daily basis and can meet the phone support needs of every case, no matter the size.
We offer fully-staffed phone support by experienced, well-trained and professional phone staff working off of a script reviewed and approved by you. In addition, our phone staff is bi-lingual, giving us the ability to assist all class members, no matter the type of case.
We have the capability to provide 24/7 access to an automated menu of frequently-asked questions, ensuring class members have constant access to up-to-date information about each settlement.